1. About Us

G3N Nutrition is a brand owned and operated by Nutriprovita Limited, incorporated in England and Wales (Company No. 12207202). Registered address: 9 The Spot, Osmaston Road, Derby, DE1 2JA. Contact: g3nnutrition@gmail.com

2. Products

All G3N Nutrition products are food supplements intended for use by physically active adults as part of a balanced diet and healthy lifestyle. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Do not exceed the recommended daily portion. Keep out of reach of children. Consult a physician before use if you are pregnant, breastfeeding, or taking medication.

3. Pricing & Orders

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors. If a product's correct price is higher than displayed, we will contact you before dispatching.

We reserve the right to cancel or refuse any order at our discretion.

4. Intellectual Property

All content on this website — including the G3N Nutrition name, logo, product names, and imagery — is the property of Nutriprovita Limited. Unauthorised use, reproduction, or distribution is prohibited.

5. Limitation of Liability

To the fullest extent permitted by law, Nutriprovita Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability shall not exceed the value of the order placed.

6. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. What We Collect

When you place an order or contact us, we may collect:

• Name, email address, phone number
• Delivery and billing address
• Order history and payment confirmation (we do not store card details)
• Communications you send us

2. How We Use It

Your data is used solely to:

• Process and fulfil your order
• Send order confirmation and tracking updates
• Respond to customer service queries
• Send marketing emails (only with your consent — you can unsubscribe anytime)

3. Third Parties

We share data only as necessary with trusted third parties: payment processors, courier services, and email marketing platforms. We do not sell your personal data to any third party.

4. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined above, or as required by law. You may request deletion of your data at any time by contacting g3nnutrition@gmail.com.

5. Your Rights

Under UK GDPR, you have the right to access, correct, or erase your personal data. To exercise these rights, contact us at g3nnutrition@gmail.com. You also have the right to lodge a complaint with the ICO at ico.org.uk.

6. Security

Our website is SSL secured. All payment transactions are handled by third-party payment providers. We do not store credit or debit card information.

1. Our Guarantee

We want you to be 100% satisfied with every G3N Nutrition order. If you are not happy for any reason, contact us within 30 days of receiving your order and we will arrange a refund or exchange — no hassle.

2. Eligibility

To be eligible for a return:

• The item must be unused and in its original, sealed packaging
• You must contact us within 30 days of delivery
• Proof of purchase is required

We cannot accept returns on opened or part-used products unless the item is faulty or you received the wrong product.

3. Faulty or Incorrect Items

If you received a damaged, faulty, or incorrect item, contact us immediately at g3nnutrition@gmail.com with your order number and a photo of the issue. We will arrange a free replacement or full refund including return postage.

4. Return Process

1. Email g3nnutrition@gmail.com with your order number and reason for return.
2. We will confirm and provide the return address.
3. Send items via a tracked service — we are not responsible for items lost in return transit.
4. Refunds are processed within 5–7 working days of receiving the return.

5. Return Shipping Costs

Unless the return is due to our error, return postage costs are the customer's responsibility. We recommend using a tracked service.

6. Cancellations

You may cancel your order before dispatch. Contact us immediately at g3nnutrition@gmail.com. If the order has already been dispatched, the standard returns process applies.

1. Dispatch Times

Orders placed before 2:00 PM Monday–Friday are dispatched the same day. Orders placed after this time, or on weekends and bank holidays, will be dispatched the next working day. You will receive a dispatch confirmation with tracking as soon as your order ships.

2. Delivery Options

Service	Estimated Delivery	Cost
Standard Tracked	2–3 working days	FREE on orders over £49.99
Standard Tracked	2–3 working days	Charged at checkout (under £49.99)
Local Derby Delivery	Same / next day	FREE
Express Delivery	Next working day	£5.99

Delivery times are estimates only. G3N Nutrition is not responsible for carrier delays.

3. Order Tracking

All orders include a tracking number sent by email upon dispatch. Issues? Contact g3nnutrition@gmail.com within 2 working days of expected delivery.

4. Missing or Lost Parcels

If your parcel hasn't arrived within 5 working days of the expected date, contact us. We will investigate and either resend at no charge or issue a full refund.

5. International Shipping

Currently UK only. International shipping coming soon — sign up to our email list to be notified.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how visitors use our site, so we can improve your experience.

2. Cookies We Use

3. Managing Cookies

You can control and delete cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions. For more information, visit aboutcookies.org.

4. Third-Party Cookies

Some cookies are set by third-party services we use, including payment processors, analytics platforms, and social media pixels (Meta, TikTok). These are governed by their respective privacy policies.

5. Contact

Cookie queries: g3nnutrition@gmail.com